On 3 July I placed order with Juvestore.com for 2013/14 home shirt with Giaccherini number 24 and shorts with number 24…. A week later I here and start reading that he is leaving. Now he has gone.
The returns terms and conditions basically state that no replacements or refunds are possible for customised products (jerseys or shorts with name /or number, with initials, except if faulty or damaged); for underwear and swimsuits; for match jerseys if the player leaves the club or changes the squad number).
So, I had the items customised and now Mr Emanuele has left our club.
I received the items last Tuesday, 9 July. Items can be returned within 10 days. I’ve already sent an email stating that the items are faulty. A reply was received asking what the defects are and for me to provide pictures.
I’ve considered making the products faulty by somehow damaging them, but feel this would be like voodoo [or something] damaging the jersey.
What would you do?